Return & Refund Policy

We want you to have complete satisfaction with your purchase at Gydexo. In the event that you are not fully satisfied with your order, we offer a 10-day return policy. This policy covers returns for items that are damaged, defective, or not as described. Please ensure that all returned items are in their original condition, including tags and packaging.

Return Process

To initiate a return, please follow these simple steps:

  1. Contact our customer service team at [email protected] within 10 days of receiving your order. Provide them with your order number, the item you wish to return, and the reason for the return.
  2. Our customer service team will assist you by providing a return authorization number (RMA) and a return shipping label, if applicable.
  3. Securely pack the item in its original packaging, including any accessories or documentation that came with it.
  4. Attach the return shipping label to the outside of the package and send it back to us. Please note that you will be responsible for the cost of return shipping, unless the item is damaged, defective, or not as described.

Once we receive the returned item, our team will inspect it to ensure it is in its original condition. If the item meets the requirements, we will issue a refund to your original payment method within 4 days. Please note that refunds do not cover any shipping or handling charges.

Refund Process

If you are returning an item due to damage, defect, or it not being as described, we will provide a full refund, including any shipping or handling charges. However, if you are returning an item for any other reason, you will be responsible for the return shipping costs.

Please be aware that we can only issue a refund once we have received and inspected the returned item. If the item is not in its original condition or is missing any accessories or documentation, a full refund may not be possible.

In the case of receiving a damaged or defective item, please contact us at [email protected] immediately. We will strive to assist you by offering a replacement item or issuing a refund without requiring the return of the item.

Exchange Policy

Currently, we do not offer exchanges. If you would like to exchange an item, please follow the return process mentioned above and place a new order for the desired item.

Non-Returnable Items

Certain items may not be eligible for return due to health or hygiene reasons. Examples of such items include but are not limited to, underwear, swimwear, and personal care items. We advise reviewing the product description before making a purchase to determine if an item is eligible for return.

If you have any questions regarding our return policy, please don’t hesitate to reach out to our customer service team at [email protected]. We are always here to assist you.

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